We have used Suddenlink for internet since we moved here fifteen years ago. We’ve had our problems with dropped connections, of course, but overall we’ve been pleased with their service and haven’t hesitated to recommend it to our real estate clients. In April, we were contacted by our power provider, Cherokee County Electric Coop, to let us know that they would begin offering cable service and would be installing fiber optic here. In May CCEC gave us a price list for the services they would be offering and we saw that their 1 GB up/down service would be priced at $79.95. We had been paying $134.95 for the same service from Suddenlink. In June I spoke with several neighbors who had already made the switch with no issues so I called Suddenlink and asked what they could do on the pricing. I explained that they now had a competitor in our neighborhood and unless they could improve their pricing I would be changing providers. I spent twenty minutes on the phone with two nice Suddenlink customer service reps, both of whom assured me I had the best price available. I didn’t look forward to having to go through the change, but finally called CCEC and put in my order. The next week a team of installers showed up to run the fiber optic cable into our home and set up the modem and router. Two weeks later I got a call from Suddenlink’s “retention” department offering to beat the price I would be getting from CCEC. I explained that I had already made the switch and would not be switching back. We’ve now had our new service for several weeks and it has been an amazingly pleasant experience. If you have the option in your neighborhood, I can recommend Cherokee County Cable.
